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Voice of Customer Specialist

  • Vilnius, Vilniaus apskritis, Lithuania
€2,400 - €2,800 per monthOther

Job description

As a Voice of Customer Specialist, you will play a crucial role in gathering and analyzing customer feedback to drive improvements across our products and services. You will work closely with various departments to ensure that the customer’s voice is heard and acted upon.

Dare to apply now and be a part of our success story!

We will entrust you with:

  • Participation in projects related to the improvement of customer data and contact quality;
  • Collection and analysis of customer feedback from different channels (surveys, reviews, complaints);
  • Identification of trends and insights from customer feedback;
  • Collaboration with cross-functional teams at a Baltic level aiming to improve customer satisfaction;
  • Development and maintenance of communication templates for customer interactions;
  • Monitoring and reporting on customer experience metrics;
  • Implementation and support of initiatives aimed at enhancing the overall customer experience.

Job requirements

You will be an excellent fit for our team if you:

  • Have a bachelor's degree and strong analytical skills;
  • Excellent in verbal and written communication in both English and Lithuanian languages;
  • Are experienced in customer service;
  • Have project management skills;
  • Possess knowledge of customer experience (CX) methodologies.

Dare to achieve success in this position with these  benefits:

  • An interesting and meaningful job in one of the largest international insurance companies;
  • Opportunities for professional development with additional training and conferences;
  • A collaborative and supportive team environment working at a Baltic level;
  • Both health and personal insurance packages;
  • An annual bonus based on the company's performance results;
  • Additional perks such as hybrid work mode, an extra day off for your birthday, additional financial support on special occasions, special offers from BTA cooperation partners, discounts for non-life insurance, and large company events.

Atlyginimas: 2400 - 2800 €/mėn. neatskaičius mokesčių

  • Lithuania
€2,400 - €2,800 per month